Why Should You Monitor Employees in Your Company?
Many companies and organizations use different types of technology to monitor their employees. It is not uncommon to see video cameras at places of business, and business calls usually include the phrase, ‘This call may be monitored for quality assurance purposes.’ Employee monitoring is a healthy business practice which not only holds workers accountable for their actions, but also provides for reference points that can be evaluated at a later date.
Employee monitoring also usually applies to the computers that businesses issue or allow their employees to use on a regular basis. There are legitimate concerns that arise for a business when providing employees with unfettered access to the company’s network and Internet services, so keeping a lid on which events happened where and why is important not only for solving problems after they occur, but also for preventing those problems from happening in the future.
Reasons for Employee Monitoring
- Employers must make sure that company guidelines and procedures are being followed.
- Business operators check emails, chat logs and network records to see if confidential or sensitive information is getting out.
- Emails and computer logs are checked any time harassment or bullying is reported.
- Workers can be held accountable to customer complaints by verifying recollections of events with the help of reviewing logs.
- Sales emails and online support questions are reviewed much like telephone conversations for quality assurance.
- Website histories give managers precise representations as to how much time is spent on company computers on non-business matters.
- Administrators monitor computers to check for any tampering to internal systems that would suggest inappropriate usage.
- Employee monitoring applications would include device location services in the event that company computers are portable or become relocated for any reason.
Types of Employee Monitoring
- GPS locations for traveling workers
- Company smartphone and tablet monitoring
- Email monitoring of messages sent and received over company email servers
- Access to data systems and files on company computers
- Password management for user accounts on company equipment
- Website history to show that the Internet is being used appropriately
- Calculating the amount of time spent using a company computer versus time spent away from it
- Monitoring which users signed in on which devices on any given date
- Logging typing speeds for performance reviews and employee evaluations
- Screen captures that show administrators exactly what the computer user has looked at over time
- Checking on documents that are printed or faxed on company machines
- Businesses have even been known to look at social media accounts such as Facebook to ensure that employees are promoting a positive image of their employer
Many businesses will also restrict how their computers can be used to make sure that only content that is suitable for workplace sanity and security could be accessed. Programs can be blocked and users can be set with restricted permissions that deny access to system settings that might allow malicious software to get installed. Often times, workplace computers are compromised inadvertently by inexperienced or uninformed workers who accidentally click ‘Ok’ to the wrong prompts. Computers cost a substantial amount of money and they must be operating correctly in order for a business to perform well.
Companies who want to keep an overview on how their devices are being used can utilize corporate monitoring software that will keep logs of computers, laptops, smartphones and tablets that the company issues. Net Orbit is a software service that gives employers the ability to automatically generate logs online and retrieve them from anywhere for review, export and sharing purposes within the company. It is important for any company with monitoring procedures to have clear outlines in the company handbook and with informed consent from the employee upon issuance or usage of any company device. Knowing that the boss is watching works as a motivator for staying on track and being productive for the company when the temptations of the Internet begin to show their face.